SERVICE & MAINTENANCE
Cantel Medical is dedicated to protecting you, your assets and your patients at all stages of an endoscopy procedure and reprocessing cycle, and therefore we offer a comprehensive range of service and maintenance contracts to cover your needs after your Cantel Medical installation. As with any complex medical equipment, regular inspection and maintenance will help ensure the ongoing performance of your unit.
Planned Preventative Maintenance
Our Flexible Service Plans provide your facility with the regular maintenance necessary to keep your equipment in top working order, and compliant with the necessary standards and guidelines.
As a minimum, our PPM service includes the following for your peace of mind:
- Scheduling convenient to your department to minimise disruption and downtime
- Dedicated scheduling team
- Manufacturer approved parts
- Flexible payment terms
- Local dedicated Cantel Medical engineers
- Free upgrades to software and hardware as they are developed
Technical Support and Repairs
On the rare occasion that your Cantel Medical equipment may fail to perform, our dedicated scheduling team are on hand to answer your call and organise the necessary visit to your site to facilitate repair. Our Service staff will take care of you all the way, ensuring your endoscope reprocessing equipment is properly installed, maintained, and kept in top operating order.
We offer three tiers of cover, Silver, Gold and Platinum, with varying inclusions reflected in the cost of the plan. We can work with you to determine which plan is best for your facility. No matter what plan you choose, we promise a minimum degree of service to ensure the smooth running of your department. Please refer to the table below for a representative example of the contract cover options we provide.
|PPM (incl Parts and Labour)|
|Unlimited Callouts (inc Parts and Labour)|
|Up to 10 Callouts (inc Parts and Labour)|
|*Guarenteed 6hr on Site response to emergency breakdowns|
|*Guarenteed 12hr on Site response to emergency breakdowns|
|**25% discount on Labour rates for non-contracted work|
|On call Engineer Telephone support Between 07:00 and 21:00|
|***Remote Modem/online support|
|1 Day Clinical Support/Training|
|1 Day First Line Maintenance training for Estates Engineer|